Delivery Information
Delivery across New Zealand
We work with delivery providers across the NZ Post and Freightways networks to deliver your order safely to your door.
See the final charge
Enter your address at checkout to see the delivery charge before paying.
Delivery service
Our delivery service brings your order to your door. Assembly is a separate service where expressly stated.
Established networks
We work with delivery providers across the NZ Post and Freightways networks.
Before checkout
Check your delivery charge
Delivery charges depend on your address and the size and weight of your order. Use the delivery estimator on the product page, where available, or add your items to the cart and enter your address at checkout to see the final charge before paying.
Dispatch and delivery time
Orders are generally dispatched within 1–2 working days. Check the product page for any product-specific availability or dispatch information. The following are estimated carrier transit times after dispatch.
| Destination | Estimated transit time |
|---|---|
| Auckland | 1–2 business days |
| North Island | 3–5 business days |
| South Island | 5–10 business days |
| Rural addresses | Allow an additional 1–2 business days |
These are estimates rather than a guaranteed arrival date. If your order is taking longer than expected, contact us and we will help investigate.
Delivery coverage
Where we deliver
Delivery is available to eligible New Zealand street addresses. This service excludes PO boxes, offshore islands including Waiheke Island, and international addresses. Orders are delivered to the address entered at checkout; customer collection is not available.
Before ordering
Getting ready for delivery
Check that your address and contact details are correct. For furniture and beds, review the product and carton dimensions and measure your access route before ordering. If your property has difficult access, stairs or a restricted entrance, contact us before ordering so we can check the delivery arrangements.
Our delivery service brings your order to your door. Assembly is a separate service where expressly stated.
One order, several packages
Multiple cartons or deliveries
Some products arrive in more than one carton, and an order may travel with different carriers. Packages can arrive separately. Check all tracking references, then contact us if an expected carton has not arrived.
Need help?
Something arrived damaged or incorrect?
Contact us with your order number and photos of the packaging, label and affected item where possible. Keep the packaging while we review the issue. We will explain the next steps; this is handled separately from a change-of-mind return.
Contact us as soon as possible if you need to cancel. If we have not yet booked your order with a courier, we can cancel it and refund your payment in full. Once booked, please accept the delivery and then follow the change-of-mind return process. The original delivery charge is not refundable for a change-of-mind return.
Delivery support
Need help with an order?
Send us your order number and the relevant tracking reference so we can investigate.