Privacy Policy

Privacy & Security Policy

Betalife respect your rights under the Privacy Act 2020 and we comply with all the Acts’ requirements in relation to collection, management and disclose of your personal information. We understand the importance of protecting and privacy and rights of each individual and this Privacy Policy tells you why, what and where we collect personal information from you and how we protect it.

What information do we collect from you

We may collect the following information

  • Your identification including your name, residential address
  • Your contact details including your phone number, mailing and email addresses
  • Your preference or interests
  • Product and services information including your order history, you require history together with any additional information necessary to deliver products, services or respond your enquiries
  • Other information you provided to us through reviews, customer centre, customer survey or publicly available

How do we collect your personal information

Direct collection: we collect your personal information directly from you when

  • Your access and use our website
  • You purchase our product and services or ask for a quote to be prepared
  • Your conversation and communication with us
  • You registered or join a membership program
  • You subscribe to our mailing list
  • You participation in surveys or review programs

Cookies: Betalife website use cookies to recognise your browser each time it visits our site, and to identify which pages you visit whilst on our site. We use this information for statistic analyse to optimise our site and create a better online experience for you. Cookies will not give us any access to your computer or information about you. Most web browsers are set to accept cookies. If you do not wish to receive any cookies, you may set your browser to refuse them.

Why we collect your personal information

Generally, we collect your information so that we can provide service including

  • Supply and delivery of your products and service purchased
  • Communicate with you including our service, offers which you may be interested in
  • Provide you information or advice prior or after sale
  • Create invoices and receipts
  • You warranty and aftersale care records

Disclosure of Your Personal Information

We do not sell, trade or otherwise transfer your personal information to outside parties unless required by law. However, we may share your information to

Service providers: including couriers, delivery contractors or trusted third parties that perform functions on behalf of us

Law enforcement: to any person or agent in order to comply with New Zealand law


We are committed to ensuring the security of your personal information. We use industry standard security measures to safeguard your personal information and take reasonable steps to maintain the security of your personal information.

We do not access, store or hold your credit card information at all as all Visa/Master card payment as well as other payment method listed on this website is provided by authorised secure payment service provider.

If you suspect any misuse of, lose of, or unauthorised access to your personal information, please notify us immediately. If you suspect any unauthorized transaction of your credit card, please contact your bank and notify us at the earliest possible.


If you have any questions or complaints about this privacy policy, please feel free to contact us via