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Betalife Service Centre

How can we help?

Find an answer, check your order or speak with our team. We are here Monday to Friday, 9am–5pm, New Zealand time.

Your order

Check delivery progress or find the information you need before your order arrives.

01

Track my order

Check delivery progress using your order details.

Track my order → 02

Delivery information

Find delivery charges, estimated timeframes and advice for receiving your order.

View delivery information →

Returns & product support

Start a return or get product support for a fault, damage or missing part.

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Returns & refunds

See how our 30-day change-of-mind returns work and request a return.

View returns → 02

Warranty & product support

Check your product warranty or get help with a fault, damage or missing part.

View warranty support →

Before you buy

Use quick answers and practical guides to narrow down the right choice.

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Frequently asked questions

Quick answers about orders, delivery, returns and assembly.

Read frequently asked questions → 02

Knowledge Centre

Browse practical guides for mattresses, bed frames, size, fit and bedroom furniture.

Explore the Knowledge Centre →

About Betalife & legal information

Learn more about the local operation behind Betalife and read our website policies.

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About Us

See the Auckland warehouse, business milestones and bedroom-specialist approach behind Betalife.

About Betalife → 02

Terms & Conditions

Read the terms that apply when using our website and placing an order.

Read our terms → 03

Privacy Policy

Understand how we collect, use, share and protect personal information.

Read our privacy policy →

Still need a hand?

Speak with our New Zealand team

Contact us or email contactus@betalife.co.nz. If you have already ordered, include your order number so we can find the right details.

Contact our team